Privacy Policy
This Privacy Policy explains how Northbranchwalk LLC collects, uses, stores, and shares personal information related to visitors, clients, and subscribers. Our objective is to be transparent about data practices so individuals can make informed choices. The policy applies to information provided through our website, contact forms, consultations, and email communications. We describe the types of information we collect, the reasons we use that information, the legal bases for processing where applicable, and the rights you have regarding your personal data. Where we rely on third-party tools for analytics or delivery, we identify those services and explain how to control or opt out of them. If you need localized terms or have specific regulatory questions, contact our privacy team at [email protected] and we will respond with applicable guidance and next steps.
Information we collect and why
We collect information necessary to deliver services, respond to inquiries, and operate the website. This includes contact details you provide when requesting consultations or subscribing to updates: name, email, phone number, organization, and the text of your message. For clients, we may collect company-specific metrics and non-public financial data that you choose to share to scope diagnostics or implementations. We also collect technical information automatically when you visit the site, which may include IP address, device information, browser type, pages viewed, and referring URLs. These technical details help us maintain security, diagnose issues, and improve the site’s performance. When we use personal information, it is to communicate about engagements, schedule services, send requested resources, process payments through approved service providers (identified at the time of invoicing), and comply with legal obligations. We limit data collection to what is relevant to the purpose and avoid collecting unnecessary sensitive information. Where processing requires consent, we seek explicit approval and provide an easy way to withdraw consent later.
Cookies, analytics, and choices you can make
Our website uses essential cookies required for secure operation and optional analytics cookies that help us improve content and user experience. The cookie banner provides a clear choice to accept or reject optional cookies. Essential cookies enable features such as session handling, form submission security, and preference storage. Optional cookies may be used to aggregate anonymous usage statistics, measure page performance, and support A/B experiments that improve pricing and content presentation. Third-party analytics providers we may use are documented and their privacy controls are linked where available. You can control cookies via the banner on first visit, and many browsers allow you to block or clear cookies at any time. If you reject optional cookies, the site will continue to function for core tasks and we will not run analytics scripts that require consent. For email communications we provide unsubscribe links in every message. For data portability or restriction requests, contact [email protected] and we will respond with instructions and verification steps so we can honor your preferences securely.
Data security, retention, and your rights
We maintain reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, and misuse. Access to client data is limited to team members and contractors with a legitimate need who are bound by confidentiality obligations. We evaluate and use reputable third-party service providers to process and host data; those providers are vetted and selected for security and compliance practices. Data retention is aligned with the purpose it was collected for: contact form submissions and marketing opt-ins are kept until you unsubscribe or request deletion; engagement-related documents are retained while needed for service delivery and for lawful accounting or contractual purposes, typically for a period consistent with business recordkeeping obligations. You have rights to request access, correction, deletion, restriction of processing, or portability of your personal data, subject to applicable law and reasonable verification. To exercise these rights or raise concerns, email [email protected]. We respond to verifiable requests within a reasonable timeframe and will inform you of any legal limitations on our ability to comply.
Sharing and disclosures
We do not sell personal information. We only share data with third parties to fulfill a service you requested, such as payment processors, analytics providers (when you consent), or collaboration platforms used during an engagement. We require these partners to use data only for the stated purpose and to maintain appropriate safeguards. We may disclose information when required by law, to protect rights, or to respond to legal process. If a business transaction such as a merger or sale were to occur, we would provide notice about any change in ownership and applicable data practices.
Children and sensitive data
Our services and website are not intended for children under 13. We do not knowingly collect personal information from children. We avoid collecting special categories of sensitive personal data, and if such information is required for a limited, legitimate purpose we will first obtain explicit consent and apply enhanced protections. If you believe we have collected sensitive data in error, contact us immediately so we can remediate and remove it where appropriate.
Contact and controller information
Controller: Northbranchwalk LLC, headquartered at 421 Maplewood Ave, Suite 210, San Francisco, CA 94117, United States. For privacy inquiries, data requests, or to report concerns, contact our privacy team at [email protected]. For urgent matters you may call our main number during business hours: +1 (415) 555-0123. We aim to acknowledge requests within one business day and provide a substantive response as quickly as possible, typically within 30 days depending on the complexity of the request and applicable law. If you are a data protection authority or have a regulatory question, include your contact details and any relevant case references in your message so we can prioritize the inquiry.